Your project page
We'll send you a private link to your project page. Bookmark it: it's your home base with PROJEX. Only people we've set up for your project can open it.
- See progress through each phase, with dates and whether it's on time, ahead or behind.
- Approve work or request changes when something is ready for your review.
- See what we're waiting on from you, like feedback, copy or photos.
- Get help and follow your requests.
- Check your support plan and what it covers.
- Get notified on your devices when there's news.
No password to remember
When you open your link, enter the email or mobile number we have for you. We'll send a 6-digit code by email or text. Enter it and you're in until you close your browser. Codes expire after 10 minutes and work once.
Lost the link? The PROJEX sign-in page works the same way and shows every project you have with us. Can't sign in? Tap Reach out on that page and we'll help.
Five ways in. Pick whatever's handy.
They all land in the same place on our side, so there's no wrong choice. Each one gets you a confirmation with a request number, like PXT-5.
From your project page
Tap Get help, describe what you need and drop in screenshots or files, or tap Record a voice message and just say it. Add your mobile and tick Text me updates if you'd like replies by text too.
By text
Text the PROJEX support line like you'd text a person. We'll text back your request number, and replies come back the same way.
By email
Email PROJEX support from the address we have on file. Your confirmation shows the priority and when to expect a reply. Just reply to it to add more; keep the request number in the subject and it stays on the same request.
In the app
Add your project page to your phone's home screen and it works like an app: open it in one tap, ask for help, and get notifications when we reply.
Call us
Prefer to talk it through? Call your PROJEX contact. We'll log the request while we're on the phone and email you the confirmation so you have the number.
From "can you?" to "done."
You'll always know where things stand, and you can check in any way you like.
You get a request number
Right away, by email or text, with a reply-by time based on priority.
We reply, usually sooner
Our replies show on your project page and come to you by email, or by text if you asked for updates there.
Reply any way you like
Answer by email, by text, or on your project page in writing or with a voice message. It all stays on the same request.
Tell us if it's all set
When we mark it done, All set? lets you confirm. Not quite right? Reply within 7 days and it reopens automatically.
How fast we'll get back to you.
We set the priority when your request comes in. Times are business hours: weekdays 8–5 Mountain.
| Priority | First reply | Finish target |
|---|---|---|
| Urgent | 1 business hour | 1 business day |
| High | 4 business hours | 3 business days |
| Normal | 1 business day | 5 business days |
| Low | 2 business days | 10 business days |
Urgent requests that come in after hours still alert our on-call team. While we're waiting on something from you, the clock pauses.
These reply and finish times are our goals, not guarantees. We work hard to meet them, and we'll keep you posted if something will take longer.
Updates without chasing anyone.
Choose the ones that suit you. All are optional and easy to turn off.
A Friday project update
A short weekly text on where your project stands, with a link to your project page. Text back with a question and it goes straight to the team.
A ping when there's news
Tap Get notified on your project page to hear about replies, fixes and things ready for your review.
Get what you need, faster.
Questions often asked.
Do I need an account or password?
No password. When you open your project link, we send a one-time code by email or text to confirm it's you. You stay signed in until you close your browser.
Can I send a voice message instead of typing?
Yes. On your project page or in the app, tap Record a voice message when you start a request or reply. Talk for up to 5 minutes and tap Stop and attach. We hear it and see a written transcript, and we may reply with a voice message too. It plays right in the conversation.
Can I share my project page link?
Only people we've set up for your project can get in. Anyone who opens the link signs in with a code sent to an email or mobile number we have on file for them, so a forwarded link won't let anyone else in. Want to add someone on your team? Let us know, and we'll set them up or authorize their request on the spot, only after you verify them.
What counts as urgent?
Anything that stops your site or customers from working: the site is down, checkout or forms are broken, or there's a security concern. When in doubt, call us.
How do I stop the texts?
Reply STOP at any time, and START to turn them back on. Message and data rates may apply.
I thought it was resolved, but something came back up. Do I start over?
No. Reply within 7 days of us resolving it and the same request reopens with all its history. After that, just send a new one, and we can link requests together as related for helpful history, tech needs, etc.
How will support work be billed?
That depends on your care plan or agreement with PROJEX. If you're not sure whether something's covered, just ask when you send the request, or check your support plan details on your project page.